Vans Online Returns
If you are not happy with your purchase for any reason, we will gladly accept your return within 30 days. The cost of return will be at your expense.
If you have received a wrong, faulty or damaged item click here.
PREPARE YOUR RETURN
1. Pack your product(s) preferably in its original box and packaging. Products must be unworn and in the condition you received them.
2. Complete the return form included with your items, marking the reason for return.
3. Remove or cut out the return address on the left-hand side of the return form and place it on the outside of your parcel.
4. Place the return form inside the parcel with the item(s) you wish to return.
5. Seal the parcel securely.
EASY RETURNS WITH COLLECT+ - £3 will be deducted from your refund to cover the cost of return
6. Go to the Vans return page on Collect+ by clicking here.
7. Complete the required fields, then print and attach your generated Collect+ return label to the outside of your parcel and drop it off at the nearest Collect+ point. .
8. You will receive a receipt with a tracking code. Please keep this receipt so in the unlikely event your parcel goes missing, you will have proof you sent it.
RETURNS WITH OTHER CARRIERS - Return costs will be at your expense
If you do not wish to return your order using Collect+, you can choose your own preferred method.
If you have any questions, need assistance or if you need another copy of your return form, please contact our Customer Service by clicking here.
You will receive an email from Vans confirming we have received your return. Once your return has been received and inspected by our returns department, you will get an email confirming that a refund has been issued.
For more detailed information on our Return Policy, please visit our Terms and Conditions.
If you have received a wrong (different than displayed on the Vans Shop) or damaged item you can return it within 30 days from the shipping date. If the item is faulty, you have 2 years from the order date to return the item(s). We can arrange a pick-up at your residence or in case you would like to proceed with the return using your preferred method, please send us proof of payment and we will refund the costs. If proof of payment for the return is not supplied to Vans we will refund you an estimated cost of return postage.