Returns & Refunds
- Do you have an extended Holiday Return Policy?
- I have received a faulty or incorrect item. What should I do?
- What is your Return Policy?
- Do you offer exchanges?
- I have been refunded the incorrect amount. What should I do?
- How do I know you have received my returned Goods?
- How long will it take for a return to show on my VANS account?
- I bought an item from a VANS Store and it is faulty, can I send it back to you?
- Am I able to return items purchased online to one of your VANS stores?
- How old do I have to be to place an order on VANS?
- I am having general problems accessing/buying from your website.
- How do I find a VANS Store near me?
- Does the VANS website display your complete collection?
- Do you sell the same products in the VANS Retail Stores?
- What is the right size for me?
- If I'm looking for a Pro Skate shoes, is there any way for me to check the shoes performance?
- Can I customize my VANS shoes?
- How do I clean my VANS shoes?
- How do I clean my VANS apparel?
- How do I place an order online?
- Can I place my order over the phone?
- How do I know if you have received my order?
- I have not received a confirmation e-mail. What should I do?
- Can I cancel or change my order once it's been placed?
Web Security & Payments
- Is it safe to shop online at VANS?
- What are the payment options?
- Is VAT included in the price?
- Why has my payment been declined?
Shipping & Delivery
- How long will I have to wait for my order to arrive?
- How much will you charge me for the shipping costs?
- Which carrier will deliver my order?
- How can I track my orders?
- Can I have my order shipped to someone else, to a different address, and/or a different country?
- My delivery is missing an item. What should I do?
Gift Certificate & Promo codes
- Do you sell eGift Certificate?
- Where can I use my eGift Certificate?
- Do eGift Certificate have an expiration date?
- How can I check the balance on my eGift Certificate?
- Can I redeem my eGift Certificate to My Account?
- Can I use a credit Certificate and an eGift Certificate for the same purchase?
- Can I use multiple eGift Certificate for one web order?
- What is a Promo code?
- How do I get and use a Promo code?
- Do you offer a gift wrap service?
- How do I get refund on a eGift Certificate purchase ?
My Account & Newsletter
- What are the benefits of registering at VANS?
- How does your Wishlist work?
- Do I need to create an account to shop online?
- How can I change details on my VANS account?
- What happens if I forget my password?
- How can I delete my VANS account?
- Where can I sign up for the VANS Newsletter?