FAQ

General

Product Information

Orders

Web Security & Payments

  • Is it safe to shop online at VANS?
  • What are the payment options?
  • Is VAT included in the price?
  • Why has my payment been declined?

Shipping & Delivery

Returns & Refunds

  • I have received a faulty or incorrect item. What should I do?
  • What is your Return Policy?
  • Do you offer exchanges?
  • How do you return a product purchased on your Vans Shop?

Gift Certificate & Promo codes

  • Do you sell eGift Certificate?
  • Where can I use my eGift Certificate?
  • Do eGift Certificate have an expiration date?
  • How can I check the balance on my eGift Certificate?
  • Can I redeem my eGift Certificate to My Account?
  • Can I use a credit Certificate and an eGift Certificate for the same purchase?
  • Can I use multiple eGift Certificate for one web order?
  • What is a Promo code?
  • How do I get and use a Promo code?
  • Do you offer a gift wrap service?
  • How do I get refund on a eGift Certificate purchase ?

My Account & Newsletter

Contact VANS