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- Toll-free number:
- 0800 234 6152
- Opening hours:
- Monday - Friday : 8am - 6pm
The data Controller and the Controller’s Privacy Representative
The Controller of the personal data processing is: VF International S.a.g.l. – VANS Division, Via Laveggio 5, 6855 Stabio, Switzerland, Phone number +41 (0) 091 649 1000 – Contact Us.
What kind of data are processed; what are the purposes of the data processing
In general, the visit and consultation of the Website does not imply collection and processing of the user’s personal data. The processing of the user’s personal data who visits and consults the Website is limited to the so-named surfing data, namely the data whose transmission to the Website is implicit in the functioning of the information systems in charge of the managing of the Website and in the use of communications protocols peculiar to the Internet. Surfing data are, for example, the IP addresses or the domain names of the computers employed by the the user who connects to the Website and other parameters relating to the type and the information operating system employed by the the user. Surfing data, such as these above specified and for example the number of visits, the time spent on the Website are collected and processed by VF exclusively for statistical purposes and in anonymous form in relation to the access and use of the Website for purposes of monitoring the correct functioning of the Website and enhancing the Website functioning and content. Due to the nature itself of surfing data, these data may lead to identification of the users if they are associated with data held by third parties; however, VF does not collect surfing data in order to associate them with identified the users. Surfing data are deleted after the processing in anonymous form; said data may be used for purposes of assessing possible responsibilities in case of information crimes realized against the Website or through the Website. With the exception of the aforementioned circumstance, VF keeps the the user’s surfing data only for the maximum period of time allowed under applicable laws and then makes said data anonymous.
With the user’s consent, which is optional, VF may further process the user’s personal data for survey purposes and for marketing purposes, that is for sending the user, through email or other electronic communications such as SMS, MMS, fax, etc., promotional information and material on products and services of the VF group, on special initiatives on prices and promotions of the VF group and on initiatives such as events, exhibitions and fairs organized by the VF group or to which the VF group takes part; and for profiling purposes. For the marketing and profiling activities above defined the user’s personal data may also be shared with other VF companies. The user will always have the opportunity to object, at any time and for free, to the processing of his/her personal data for the sending of promotional information and material; in each communication there will be a specific section in which are specified the conditions (easy to perform and free of charge) of revoking the consent.
Personal data that VF collects and processes includes name and contact details such as street address, telephone number, email address and further possible information of an optional nature provided by the user. In the relevant sections of the Website where data is collected a specific information statement is provided. When requested under the Privacy Law, VF requires the user’s consent before proceeding to process his/her personal data.
Places where your data is stored
‘Session cookies’ are stored in a temporary memory and are deleted when the user closes the browser. Session cookies do not collect any information from the user’s computer.
Conditions and features of the personal data processing
Personal data collected by VF is mainly processed through electronic and automated means but also without the same (paper processing), under procedures and logics that comply with the data processing purposes as herein specified. Personal data of the user is processed according to applicable privacy laws, including security and confidentiality issues, and are kept only for the time strictly functional to achieve the specific data processing purpose from time to time pursued and according to applicable laws.
Security and quality of personal data
VF is committed to protect the security of the user’s personal data. Personal data is processed by VF in compliance with the security provisions as set forth by applicable laws in order to prevent loss and destruction, even accidental, of data, unauthorised access to data, unlawful or unfair use of data. Moreover, information systems and software programs are configured so that personal and identification data is used only when necessary to achieve the specific processing purpose from time to time sought.
VF deploys a variety of advanced security technologies and procedures to help protection of the user’s personal data against the risks outlined above. For example, personal data provided by the user is stored on secured servers placed in controlled locations. Moreover, for the transmission of some data through the Internet are deployed encryption techniques such as Secure Socket Layer (SSL) protocol.
The user may help VF to update and maintain accuracy of the personal data provided by the user to VF by notifying VF of any amendment relating to the user’s address, title, telephone number or electronic mail (email) address. Registered users may perform the foregoing online following the instructions reported on relevant user profile pages of the Website.
Extent of personal data communication
The user’s personal data may be communicated to institutions, authorities, public entities, banks and financial institutions, professionals, independent consultants, also in associate form, business partners and third party service providers to which VF may revert to for performance of professional, technical and organizational services functional to the managing of the Website and the activities therein performed, such as for example the sales of goods and related activities, the managing of functionalities offered by the Website and of the initiatives and services that the user may subscribe to and require through the Website, and for services strictly functional to achievement of the other processing purposes herein specified. For purposes functional to the managing of the Website and related activities, for example for the purchase of goods through the Website or by telephone through our call centre, the user’s personal data may be also communicated to other companies of the VF group within the European Economic Area, save for VF International Sagl that is located in Switzerland, where transfer of data is allowed since Swiss privacy law has been recognized by the European Commission as providing an adequate level of data protection, that will process them according to applicable privacy laws for the purposes above specified, including marketing and profiling activities. With specific reference to the purchase of goods, data will be processed by the relevant local VF entity established in the place where delivery has to take place, acting as controller of your personal data in accordance with applicable privacy laws, for the following purposes: billing issues, despatch of goods, returning and exchanging of goods, receiving refunds, purchase and use of gift cards and e-gift cards as applicable, payment related activities, including fraud prevention. Moreover, for closing transactions and payment processing we revert to third party service providers for managing and support of the e-commerce platform. These service providers are bound by contractual obligations so that they will implement adequate security measures to protect security and confidentiality of the user’s personal data and credit card information.
The third parties receiving the user’s personal data as above specified will process data as Data Controllers, for example VF local entities, or Processors for example third party services providers, as the case may be, according to applicable data protection laws and for the same purposes above specified. Personal data may also be communicated to third parties in case of mergers, acquisitions and transfer of any of our assets, products, websites or operations. These third parties will be provided only with the information necessary to perform their respective functions; they agree to use the information received only for the processing purposes above specified, to keep it confidential and secure and to comply with applicable law and the instructions received by VF. The third parties receiving your personal data are established within the European Economic Area and will process them under applicable privacy laws for the purposes above specified.
Except for the foregoing, the user’s personal data will not be shared with third parties, natural persons or legal entities that are unrelated to, or that do not perform a business, professional or technical function for VF. The user’s personal data may further be communicated to whoever is the legitimate addressee of communications as provided by applicable laws and regulations, thus for example in case of judicial processes, request by competent courts and authorities or other legal obligation, to protect and defend the rights and property of VF and the Website. The user’s personal data will not be communicated to third parties for their own marketing purposes and will under no circumstance be spread.
Providing of personal data
Except for the foregoing description in relation to the surfing data (please refer to the above section ‘The nature and kind of data processed’) providing of personal data by the user is necessary for performance of the services and functionalities offered by the Website and required by the user, such as the user’s subscription to the Website, to newsletters or mailing lists, the managing of the user’s purchase of products through the Website and related activities, the managing of the user’s participation in promotions and other initiatives realised through the Website such as for example competitions and sweepstakes, replying to and managing of the user’s request of information, questions, communication or feedback to VF. Providing of the user’s personal data for the activities necessary to comply with applicable legislation is mandatory. In the above referenced circumstances, denial of providing personal data by the user would make it impossible for VF to comply with contractual obligations or to provide the user with the requested services, products or information as above specified.
Providing of data by the user for survey purposes, marketing purposes and profiling purposes as above specified is optional; denial of providing personal data by the user in said circumstances will have no consequences on compliance by VF with its contractual obligations and on providing the user with the services, products or information requested as above specified.
The user’s privacy rights
The user is entitled at any moment to enforce their rights as provided by applicable privacy laws, including but not limited to the right to obtain at any moment confirmation that the user’s personal data exists or does not exist, verify their content, origin and accuracy, ask for their integration, updating, amendment, deletion and the user may oppose for legitimate reasons the data processing (including objecting, at any time and for free, to the processing of his personal data for direct marketing purposes).
For any queries or requests relating to the personal data processing by VF and to enforce their rights under the Privacy Law, the user may contact VF International S.a.g.l. – VANS Division, Via Laveggio 5, 6855 Stabio, Switzerland, Phone number +41 (0) 091 649 1000 or by sending an email clicking on Contact Us.
WEBSITE LEGAL NOTICES
PLEASE READ THE FOLLOWING ADDITIONAL TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
This website Copyright © 2012 VF INTERNATIONAL S.A.G.L. – VANS Division ("VANS"). ALL RIGHTS RESERVED.
Individual documents may contain different copyright notices and/or additional proprietary notices.
All registered product names and technology trademarks indicated on this site are registered trademarks of VANS Inc. or are the sole property of its affiliated entities. Except as expressly granted in this section (or to you specifically in writing), neither VANS Inc., nor its affiliate VANS, or any its suppliers grant any express or implied right to anyone for any patents, copyrights, trademarks or trade secret information. ALL RIGHTS RESERVED.
Certain areas on this website, with access restrictions, may contain VANS confidential information. Access by unauthorised persons, and unauthorized use or disclosure of VANS confidential information, may be a violation of VANS 's rights and are strictly prohibited.
By accessing VANS confidential information, you agree to keep this information confidential, or, if you have a contractual right to use VANS confidential information for your customers and your customers' networks. You also agree to treat this confidential information with a standard of care which is of at least as high a standard as that which you apply to your most confidential information and to only disclose it within your company to employees with a "need to know" who are instructed and agree not to disclose the information and not to use the information for any purpose not permitted. You will not alter, decompile, disassemble, reverse engineer, or modify any of this confidential information that you receive.
Any questions, comments, suggestions, or other information submitted to VANS in response to this website shall be deemed non-confidential and VANS shall be free to use, reproduce, disclose and distribute such information and any ideas contained therein in any manner without limitation.
VANS discourages you from sending us any information that you consider to be confidential or proprietary through this website. Please note that if you do send us any such information or material, VANS will assume it is NOT confidential.
The information on this website, along with any materials incorporated herein (including, for example, white papers, press releases, data sheets, product descriptions and FAQs) is the copyrighted work of VANS and/or its suppliers and is protected under European and worldwide copyright author rights and neighbouring rights laws and treaty provisions. VANS grants you permission to copy such materials so long as each copy (i) is solely for your own informational, non-commercial use and is not modified or revised in any manner, (ii) plainly displays all copyright and other proprietary notices, in the same form and manner as on the original AND (iii) displays a statement that the materials are used solely with permission of VANS. No other use of the information is authorised.
Any product obtained from this website is governed exclusively by the license terms accompanying the file or product or the terms of the license agreement which accompanied the original product licensed by you which you are updating, and by downloading such software or obtaining such product, you agree to abide by the terms of the license. Any reproduction or redistribution of such software or such product not in accordance with the license is expressly prohibited by law.
Nothing contained herein shall be construed as conferring by implication, estoppels or otherwise any license or right under any patent, trademark or copyright of VANS Inc., its affiliate VANS or any third party.
We work hard to make this website interesting and user-friendly, but we cannot guarantee that our users will always find everything to their liking. Please read this Disclaimer carefully before using our website.
YOU AGREE THAT YOUR USE OF THIS SERVICE IS AT YOUR SOLE RISK. BECAUSE OF THE NUMBER OF POSSIBLE SOURCES OF INFORMATION AVAILABLE, AND THE INHERENT HAZARDS AND UNCERTAINTIES OF ELECTRONIC DISTRIBUTION, THERE MAY BE DELAYS, OMISSIONS, INACCURACIES, OR OTHER PROBLEMS WITH SUCH INFORMATION. IF YOU RELY ON THIS SERVICE OR ANY MATERIAL AVAILABLE THROUGH THIS SERVICE, YOU DO SO AT YOUR OWN RISK. YOU UNDERSTAND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY MATERIAL AND/OR DATA DOWNLOADED FROM OR OTHERWISE PROVIDED THROUGH THIS WEBSITE, VANS Inc. OR ANY OF ITS AFFILIATES.
THIS SERVICE IS PROVIDED TO YOU AS IS, WITH ALL FAULTS, AND AS AVAILABLE. THIS WEBSITE, VANS Inc., ITS AFFILIATE VANS, ANY OF THE CONTRIBUTORS TO THIS WEBSITE AND THEIR AFFILIATES, AGENTS AND LICENSORS CANNOT AND DO NOT WARRANT THE ABSENCE OF DEFECTS, WHETHER APPARENT OR LATENT/HIDDEN OF THIS SITE, THE INFORMATION OR THE SERVICE AVAILABLE THROUGH IT THE ACCURACY, COMPLETENESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH THIS SITE, NOR DO THEY GUARANTEE THAT THIS SITE WILL BE ERROR-FREE, OR CONTINUOUSLY AVAILABLE, OR THAT THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WITH RESPECT TO DOCUMENTS AVAILABLE FROM THIS SERVER, NEITHER VANS Inc., ITS AFFILIATE VANS, NOR ANY OF THE CONTRIBUTORS TO THIS WEBSITE OR THEIR AFFILIATES, AGENTS AND LICENSORS, MAKES ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR ASSUMES ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION, APPARATUS, PRODUCT, PROCESS DISCLOSED, OF FOR LATENT/HIDDEN DEFECTS OR REPRESENTS THAT ITS USE WOULD NOT INFRINGE PRIVATELY OWNED RIGHTS. WE DO OUR BEST' TO PROVIDE USEFUL INFORMATION, HOWEVER, WE MAKE ABSOLUTELY NO GUARANTEES AS TO THE CURRENCY, ACCURACY, OR QUALITY OF INFORMATION WE PUBLISH.
UNDER NO CIRCUMSTANCES SHALL VANS Inc., ITS AFFILIATE VANS, ANY OF THE CONTRIBUTORS TO THIS WEBSITE AND THEIR AFFILIATES, AGENTS AND LICENSORS, OR THEIR AFFILIATES, AGENTS OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES ARISING OUT OF USE OF THE INFORMATION CONTAINED ON OR THE PRODUCTS SOLD THROUGH THIS WEBSITE, INCLUDING, WITHOUT LIMITATION, LIABILITY FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR SIMILAR DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFIT, BUSINESS, SAVINGS, DATA AND THIRD PARTIES’ CLAIMS EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. (BECAUSE SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF VANS Inc., ITS AFFILIATE VANS, ANY OF THE CONTRIBUTORS TO THIS WEBSITE AND THEIR AFFILIATES, AGENTS AND LICENSORS, AND THEIR AFFILIATES, AGENTS AND LICENSORS IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW). YOU AGREE THAT THE LIABILITY OF VANS Inc., ITS AFFILIATE VANS, ANY OF THE CONTRIBUTORS TO THIS WEBSITE AND THEIR AFFILIATES, AGENTS AND LICENSORS, AND THEIR AFFILIATES, AGENTS AND LICENSORS, IF ANY, ARISING OUT OF ANY KIND OF LEGAL CLAIM IN ANY WAY CONNECTED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO THE SERVICE FOR THE USE OF THE SERVICE, IF ANY. VANS MAY, BUT IS NOT OBLIGATED TO, MONITOR OR REVIEW STATEMENTS MADE BY THIRD PARTIES ON THIS WEBSITE. USERS OR OTHER THIRD PARTIES MAY POST STATEMENTS OR INFORMATION ON SOME PORTIONS OF THIS WEBSITE FROM TIME TO TIME. NEITHER VANS Inc., OR ITS AFFILIATE VANS MAKES ANY REPRESENTATION AS TO THE ACCURACY, APPROPRIATENESS, LEGALITY, OWNERSHIP OR OTHER ASPECTS OF SUCH STATEMENTS OR INFORMATION. VANS AND VANS Inc. EXPRESSLY DISCLAIM ANY LIABILITY FOR SUCH THIRD PARTY STATEMENTS UNDER CRIMINAL OR CIVIL LAWS RELATING TO DEFAMATION, INTELLECTUAL PROPERTY INFRINGEMENT, PRIVACY, OBSCENITY, OR OTHER AREAS OF LAW. ALSO, AT TIMES THIS WEBSITE MAY CONTAIN LINKS TO WEBSITES MAINTAINED BY OTHER COMPANIES, INDIVIDUALS OR AGENCIES WHICH ARE PROVIDED AS A CONVENIENCE TO VANS USERS. THESE LINKED WEBSITES ARE NOT UNDER THE CONTROL OF EITHER VANS Inc. OR VANS. AND ARE PROVIDED MERELY AS A CONVENIENCE. THE INCLUSION OF SUCH LINKS DOES NOT IMPLY AN ENDORSEMENT, AND NEITHER VANS Inc. NOR VANS Inc. ARE RESPONSIBLE FOR THE ACCURACY OF INFORMATION ON SUCH WEBSITES. NEITHER VANS Inc. NOR VANS MONITORS OR REVIEWS THE CONTENT OF SUCH THIRD PARTY WEBSITES AND THEREFORE ADVISES YOU THAT YOUR ACCESS BY LINK TO THIRD PARTY WEBSITES IS AT YOUR OWN RISK.
Your use of this site shall be governed in all respects by the laws of Switzerland. As such, the laws of Switzerland, without regard to its conflicts of laws rules, will govern these disclaimers, limitations of liability, and terms and conditions.